Refund Policy

Each artwork from Berlin Collective is specially crafted upon your order, capturing the distinctiveness that defines us. Due to this bespoke nature, we can't offer refunds, returns, or make modifications to your order after 24 hours from placement. If you think an error occurred, contact us immediately at support@berlincollective.com.

In the rare event that your art arrives damaged, email us clear photos of both the damage and the packaging within 72 hours of delivery. After reviewing these images, we may choose to either repair or replace your artwork, at our sole discretion. Submitting a request for review signifies your agreement to the following: 1) Send clear photos in .jpeg or .png format; 2) Submit within 72 hours of the marked delivery time; 3) The artwork should not have been hung or installed before photographing the damage; 4) Allow a minimum of 30 business days for the review process; 5) Replacement or repair depends on current inventory and may require additional shipping costs covered by berlin collective.